As a company we have secured contracts and worked with some of the biggest renewable energy companies throughout the UK and the world. Our business model was simple - to source customers through our in-house contact centre and then distribute these leads to our field teams co-ordinated throughout England, Wales and Scotland.
The workflow process was simple enough, what wasn’t so simple was translating this into a successful dialler system.
We have had three alternative dialler systems during our trading history, with the decision to work with them based largely on unlimited call cost at £100 per FTE per month. These decisions made perfect sense at the start however on further analysis the amount of downtime, dropped calls, poor data management quickly soured the relationships - until we worked with Greenlight Innovation.
Since we switched to the Greenlight predictive dialler CRM and data management system we have massively streamlined our processes. Not only do we have tailored reports created to pinpoint our success and drop off points, but our sales have also increased by 20% and our data costs have reduced by 50%!
It wasn’t just the contact centre that benefited; we were also able to integrate the field team’s diary management into the dialler. This meant the customer appointments were then exported automatically and securely which saved us money on employing extra resource to do so.
I'd recommend Greenlight Innovation to any company that deals with customers on a day to day basis to see how they can benefit and help build your business.