Effective data purchasing strategies are an essential component of any outbound campaign. Here's our top 10 tips for getting the most from your data supplier.

Just like launching a mission to the moon, launching new call centre campaigns is exciting and nerve-wracking in equal measures. Here's our 5 systems checks we recommend for a successful campaign launch.

Receiving voice broadcast messages has become an everyday feature of owning a telephone. Is this a technology that you, or we, should embrace?

Cloud-based VoIP call centres have revolutionised the process of setting up a call centre within your business. We delve into the world of broadband technology, translate the jargon and explore the requirements of running a call centre over the Internet.

Transferring best practices from your top performers to the rest of your team can be frustrating at the best of times. Call levelling sessions are a great method for raising performance and conversion rates across your whole call centre.

Any outbound campaigns that use a predictive dialler are legally required to have an abandoned call message in place. Fortunately, this is quick, straightforward and could be the easiest £2m you ever saved.

Dialler technology is one of those areas of IT that’s got more jargon, TLAs and regulations than is reasonable for a call centre manager to keep track of. In this article, we delve into the options available and examine what makes predictive diallers so special.

The Agent Activity screen is an amazingly useful part of the Greenlight call centre system that gives you real-time insight into how your agents and predictive dialler are performing, and is accessible from anywhere.

With Ofcom introducing new legislation all the time to clamp down on unscrupulous call centre bosses, call centre managers need to carry out regular checks to ensure they’re operating on the right side of the law.

Forget choosing between soothing classical or funky pop. If you’re worrying about whether customers will enjoy your choice of hold music then unfortunately you’re completely missing the point.

Effective queue management is at the core of a successful inbound contact centre. In this post we examine whether intentionally overstating expected wait times could actually increase customer satisfaction.

In Spring 2017 the ICO will gain new powers that mean it's no longer going to just be taking companies out of business, directors will also be personally in the firing line.

Different outbound campaigns need different approaches to dialling to achieve optimal results. Here we look at the three types of automated dialling commonly available and how to deploy them to best effect within your contact centre.

As of 1st March 2017, Ofcom will regard any level of abandoned calls as misuse and potentially subject to action. As predictive dialling is essential to many outbound calling business' feasibility, where does this change leave those involved in outbound dialling? We take a deep dive into the revised guidelines and look for clues in the midst of uncertainty.